Our return policies are fairly liberal since we don't get many returns....One of the benefits of selling only excellent replica weapons.....but the actual policy is 30 days to return your item.....If you damage your gun after that, give us a jingle, we have a full shop and can repair many types of damage, and usually can do so free of charge.
***Custom Made Guns are NOT RETURNABLE***
***Blanks are NOT RETURNABLE***
Used items are not returnable. This includes Blank Firing Guns that have been fired.
We can also not accept guns that have been altered....Usually this means that the orange plug has been removed...Sorry folks, we can't take those back......Some exceptions will be made on a case by case basis. For those items where exceptions are made, the customer will be charged a 20% re-stocking fee.
"OFFICIAL" RETURN POLICIES
1. In the event the recipient returns the product directly to the Unites States Replica Gun Company, the customer may be credited for the product returned (but not the freight charges) and only if the product returned meets the return requirements outlined in the Terms of Sale.
2. Products returned not in compliance with the Terms of Sale will be destroyed. If the customer desires to salvage these products, The US Replica Gun Company will ship them in accordance with the customer's instructions at the customer's expense.
3. Orders returned to RGC by the carrier (i.e., Federal Express, UPS or Post Office) because of "Failed delivery" or "Non-delivery" will be handled as follows:
a. If non-delivery results from an error made by RGC, we will immediately re-ship to the correct address at no cost to the customer.
b. Orders returned as a result of an error made by the customer will be re-shipped at customer's expense. In this case the customer pays both the initial and re-ship freight charges.
4. International Orders will ship with USPS International Express -Or- with the carrier of the customers choosing.
5. Our return policies are fairly liberal since we don't get many returns....One of the benefits of selling only excellent replica weapons.....but the actual policy is 30 days to return your item.....If you damage your gun after that, give us a jingle, we have a full shop and can repair many types of damage.
6. Custom made guns are NOT RETURNABLE. Used items are also not returnable. This includes Blank Firing Guns that have been fired. Blanks are also NOT RETURNABLE for safety reasons. Exceptions can be made on a case by case basis. For those exceptions, a 20% re-stocking fee will apply.
7. MOVIE AND TRADE SHOW GUNS: Guys, This final return policy is one you can thank your fellow man for. WE DO NOT ACCEPT RETURNS FROM FILM MAKERS OR PHOTOGRAPHERS. PERIOD. We are not a Prop Rental House, and certainly not a FREE Prop Rental House. So, if you are buying a gun for your film, it's yours....Many sell them on eBay as "Screen used Props" and make money, but we will not accept a return. The same applies to guns purchased for display at Trade Shows. If there is a problem, we need to know immediately...Not immediately after the trade show is over. Again, this policy is one that is lamentable but neccecary.
